Check-in/Check-out Related

Q. What time are check-in and check-out?
A. Standard check-in is from 3:00 PM and check-out is until 11:00 AM. We can accommodate early check-in or late check-out depending on availability; please feel free to contact the front desk if you wish to request this.

Q. Can you store luggage before check-in or after check-out?
A. Yes, we offer complimentary luggage storage at the front desk. You may leave your bags before check-in or after check-out while you go sightseeing. Please let our staff know.

Q. Is it possible to extend the check-out time?
A. Depending on room availability, we can extend check-out for an additional fee, up to 2:00 PM. Please request this by the day before.

Q. Can I upgrade my room at check-in?
A. Yes, subject to availability. Upgrades to larger rooms or better views are available for an extra charge. Please ask our staff at check-in.

Q. Are there peak check-in hours?
A. Check-in tends to be busiest between 3:00 PM and 5:00 PM. For a smoother process, we recommend arriving between 2:00 PM–3:00 PM or after 5:00 PM. We also offer an early check-in service.

Fees & Payment

Q. Is parking available? Are there charges?
A. Yes, we have on-site parking. It’s ¥500 per night per car for registered guests. Spaces are limited, so we recommend reserving in advance.

Q. What payment methods are accepted for accommodation charges?
A. We accept cash, credit cards (VISA, MasterCard, JCB, American Express, Diners Club), and electronic payments (IC transit cards, iD, QUICPay). Travel vouchers are also accepted.

Q. Is the minibar in the room chargeable?
A. Yes, minibar items are chargeable and will be settled at check-out. We provide two complimentary bottles of mineral water per room.

Q. Can I use the hot springs after check-out?
A. Yes, for an additional fee of ¥1,000 per person, you may use the hot springs until 3:00 PM. Towels and amenities are provided. Please request at check-out.

Q. What if I lose my room key?
A. If you lose your key, please inform the front desk immediately. A replacement key will be issued, and a standard fee applies for security reasons.

Room Facilities & Amenities

Q. Is Wi-Fi available?
A. Yes, complimentary Wi-Fi is available in all guest rooms and public areas. Please follow the instructions in your room or ask our staff for assistance.

Q. Are pajamas or yukata provided?
A. Yes, yukata are provided in each room. If you need a different size or a child’s yukata, please let the front desk know.

Q. How should I store valuables?
A. A safe is provided in your room. We also offer to hold valuables at the front desk for extra peace of mind.

Q. Is there a trouser press in the room?
A. No, but trouser presses are available for loan at the front desk. Please request early as quantities are limited.

Q. Is a hair dryer provided in the room?
A. Yes, every room has a hair dryer. Should it malfunction, we will replace it immediately upon request.

Q. Can I use wired LAN as well as wireless?
A. Wireless LAN is available in all rooms. Wired LAN is provided in select rooms suited for business use. Please contact the front desk for details.

Q. Apart from yukata, is there other loungewear?
A. Yes, a house jacket is also provided for use in the bathhouse or restaurant. Size exchanges are available at reception.

Q. Is a tea/coffee set provided?
A. Yes, each room includes Japanese tea, sencha, coffee, and tea bags. Please ask the front desk if you need more supplies or hot water.

Q. Are in-room tea and coffee free of charge?
A. Yes, the tea, coffee, and tea bags in your room are complimentary. For additional beverages, please contact the front desk. A 24-hour drink corner is also available in the lobby.

Q. Can I iron clothes in my room?
A. For safety, irons are not permitted in guest rooms. We lend irons and ironing boards at the front desk, and laundry press services are available.

Q. Can I choose the mattress firmness?
A. Mattress firmness cannot be changed, but we provide extra futon pads or memory foam pillows upon request for a comfortable sleep.

Q. May I use a drone inside the premises?
A. No, drone use is prohibited inside the building and on the grounds to protect guest privacy and safety. Please check local regulations for public areas.

Q. Are pay-per-view channels available on the TV?
A. Yes, select pay channels such as movies and sports are available. Please follow on-screen instructions; charges settle at check-out.

Q. Is open-flame equipment allowed in the room?
A. No, for fire safety, candles, incense, portable stoves, and other open-flame items are strictly prohibited. Smoking is only allowed in the designated smoking room on the first floor.

Hotel Facilities & Services

Q. What are the hours for the hot spring?
A. The large public bath is open from 3:00 PM to 10:00 AM the next day. It closes for cleaning from 11:00 PM to 6:00 AM.

Q. Are there rooms with private open-air baths?
A. Yes, some rooms feature a private rotenburo. Please request when booking.

Q. Is there a coin laundry on the premises?
A. Yes, a paid coin laundry is located on the second floor. Detergent is available from vending machines.

Q. Do you have non-smoking rooms?
A. All guest rooms are non-smoking. A smoking room is available on the first floor.

Q. Is there a bar in the hotel?
A. Yes, our bar on the first floor is open from 8:00 PM to midnight. Enjoy cocktails and local sake after dinner.

Q. Are vending machines available?
A. Beverage machines are on floors one and three. An ice machine is also on the third floor. Alcohol vending is active after 8:00 PM.

Q. Can you accept parcel deliveries?
A. Yes, we handle incoming parcels and will notify your room upon arrival. We also accept deliveries before check-in.

Q. Is there an ATM on site?
A. No. The nearest ATM is inside a convenience store about a 3-minute walk away.

Q. Is there a business center?
A. Yes, on the second floor. It’s open 24 hours with PCs, printers, copiers, and fax machines.

Q. Can you recommend nearby restaurants?
A. Certainly. We have lists of local Japanese, Western, and Chinese restaurants and can make reservations for you.

Q. May I take photographs on the premises?
A. Photography is allowed in the lobby and gardens. Please refrain from filming in the bathhouse or dining areas, and obtain permission for commercial shoots.

Q. What if I get lost in the hotel?
A. Maps are posted throughout. If you need assistance, please call the front desk by dialing “9” from your room phone.

Q. How do you handle disruptive behavior?
A. We respond promptly to noise or misconduct 24/7. You may report incidents anonymously.

Q. What should I do if I lose something on site?
A. Report it to the front desk immediately. We keep found items and can ship them to you after your stay (postage paid on arrival).

Dining Services

Q. What are the breakfast hours?
A. Breakfast is served 6:30 AM–9:30 AM in our first-floor restaurant, buffet style with Japanese and Western dishes.

Q. What time is dinner?
A. Dinner is available between 6:00 PM and 10:00 PM. We will confirm your preferred time upon arrival; please notify us in advance if you expect to arrive late.

Q. Do you offer room service?
A. Yes. Breakfast room service runs 6:30 AM–10:00 AM; dinner room service runs 5:00 PM–10:00 PM. Menus are in your room; please call to order.

Q. Can you accommodate food allergies?
A. We do our best to meet dietary restrictions. Please inform us of all allergies at booking so we can prepare accordingly.

Surroundings & Access

Q. What local attractions are nearby?
A. We are close to famous shrines, museums, and parks known for seasonal flowers. Please ask the front desk for maps and directions.

Q. Are there nearby convenience stores or post offices?
A. Yes. A convenience store is a 3-minute walk away (open 24 hours), and a post office is within a 5-minute walk. We can guide you there.

Q. Is there a coin laundry nearby?
A. Yes, a 24-hour coin laundry is about a 5-minute walk from here. Please ask the front desk for directions.

Reservations & Special Requests

Q. Can I request a room with a particular view?
A. Yes, view preferences can be noted at booking, but cannot be guaranteed during full occupancy.

Q. Are private open-air bath rooms available?
A. Yes, please request at the time of booking.

Q. Do you offer upgrades at check-in?
A. Yes, upgrades are subject to availability and an additional fee. Please inquire at check-in.

Q. Can you arrange special services for anniversaries or celebrations?
A. Certainly. We offer cakes, champagne, bouquets, room decorations, and photography packages. Please request when booking or during your stay.

Q. Is foreign-language support available?
A. English-speaking staff are on duty. For other languages, we provide tablet translation services.

Q. Are cultural experience programs offered?
A. Yes. We regularly host workshops in tea ceremony, ikebana, origami, and calligraphy. Advance reservation is required.

Safety & Emergency

Q. How do I store valuables?
A. A safe is provided in your room, and we also offer secure storage at the front desk.

Q. What should I do if I get lost in the hotel?
A. See posted maps or dial “9” from your room phone to reach the front desk for immediate assistance.

Q. What if I lose an item?
A. Report it to the front desk; we will search and keep found items. We can ship them to you after your stay.

Q. May I use irons in my room?
A. For fire safety, irons are not allowed in the room. Iron and board loans are available at the front desk.

Child Services

Q. Is bed-sharing for children allowed? Are there fees?
A. Children under elementary school age may share an adult’s bed free of charge. Children’s breakfast and other services incur separate fees.

Others

Q. May I use a drone on the premises?
A. No, drone use is prohibited inside the building and on the grounds to protect guest privacy and safety.